Have a question about inpatient rehab, insurance coverage, or how this website works? Send us a message using the form, or call us directly.
What Happens After You Reach Out
General questions submitted through this form are typically answered within one to two business days. If your message relates to comparing treatment options or checking insurance, we may connect you with a partner who specializes in that specific area, rather than answering every detail ourselves, since specialized questions about a specific plan or program are usually better handled by someone with direct access to that information.
Before You Reach Out
If you are experiencing a mental health or medical emergency, please call 911 or contact the 988 Suicide and Crisis Lifeline directly rather than using this contact form. This form is not monitored in real time and should never be used for anything involving immediate danger. See our Emergency and Crisis Resources page for more detail on when to use each option.
What Kinds of Questions We Can Help With
- General questions about how inpatient rehab works or what to expect during admissions
- Questions about how this website operates, including our advertising and referral model
- Feedback on any specific page or guide published on this site
- Requests to be connected with a partner for insurance verification or program comparison
What This Form Is Not Meant For
This general contact form is not a substitute for our dedicated Verify Insurance, Request Rehab Quotes, or Family Help forms, which are set up to route your information more directly to the right partner for that specific need. Using the most relevant form for your situation typically gets you a faster, more useful response.
Other Ways to Get Help Faster
- To check possible insurance coverage, visit our Verify Insurance page.
- To compare program costs, visit our Request Rehab Quotes page.
- To learn about this website, visit our About Us page.
Response Times and What to Expect
We aim to be transparent about what a message to this form can and cannot accomplish. It will not result in an instant answer to a complex insurance question, but it will get a genuine reply from a real person, and if your question is better suited to a specialized partner, we will let you know that directly rather than leaving you without a response.
If You Represent a Treatment Provider or Media Outlet
If you are reaching out on behalf of a treatment facility interested in our partner network, or as a journalist or researcher with questions about this website, please indicate that clearly in your message so we can route it to the right person more quickly.
Accessibility
If you experience any difficulty using this website or our contact form due to a disability, please let us know through whichever method is easiest for you, including by phone, so we can assist you directly and address any accessibility issues going forward.
If English Is Not Your First Language
If you would be more comfortable communicating in a language other than English, please mention this when you reach out. While this website’s content is currently published in English, we can often arrange phone support in other languages through our partner network, particularly Spanish.
What Information Helps Us Respond Faster
Including a brief description of what you’re looking for — whether that’s a general question, an insurance check, or a program comparison — along with your preferred contact method and best time to reach you, helps us route your message appropriately and respond more efficiently.
Following Up on a Previous Message
If you have already reached out and haven’t heard back within the timeframe mentioned above, feel free to follow up by phone. Messages occasionally get delayed due to volume, and a quick follow-up call is the fastest way to make sure your original message wasn’t missed.
Business Hours and Availability
Our general contact form is reviewed during standard business hours, though our phone line and partner network are often able to assist outside of those hours as well, particularly for insurance verification or program comparison requests. If your question is time-sensitive, calling directly tends to get a faster response than the contact form, especially in the evening or on weekends when form review may be slower.